Privacy Policy

PART I: GENERAL FRAMEWORK & SCOPE

Please read this Privacy Policy carefully before accessing or using the IAS Pass Platform[cite: 2]. This Privacy Policy explains how IAS Pass collects, uses, stores, shares, protects and processes personal information in connection with the Platform and Services[cite: 2]. This Privacy Policy should be read together with the Terms of Use, Enrolment and Services published by IAS Pass[cite: 2].

Introduction

Welcome to IAS Pass (“IAS Pass”, “we”, “our” or “us”)[cite: 2]. We respect your privacy and are committed to protecting the personal information that you share with us[cite: 2]. This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you access or use www.iaspass.com, create an Account, enrol in Courses, make payments, attend classes, access study material, participate in test series, mentorship programmes, webinars, workshops or otherwise interact with IAS Pass[cite: 2]. By accessing or using the Platform or Services, you acknowledge that you have read and understood this Privacy Policy[cite: 2].

1. Scope of this Privacy Policy

1.1 This Privacy Policy applies to all Users who access or use the IAS Pass Platform or Services, whether online or offline[cite: 2].

1.2 This Privacy Policy applies to personal information collected through:
(a) the IAS Pass website;
(b) any mobile application, learning management system or student portal operated by IAS Pass;
(c) online or offline course enrolment;
(d) payment transactions;
(e) live classes, recorded lectures, webinars, workshops and mentorship sessions;
(f) test series, answer writing programmes and evaluation services;
(g) email, SMS, WhatsApp, telephone or other communications;
(h) forms, surveys, feedback, testimonials and user submissions;
(i) advertising, analytics and marketing technologies used in connection with IAS Pass[cite: 2].

1.3 This Privacy Policy does not apply to third-party websites, applications, payment gateways, video platforms or services that are not owned or controlled by IAS Pass[cite: 2]. Such third parties may have their own privacy policies and terms of use[cite: 2].

2. Who We Are

2.1 IAS Pass is an educational platform providing academic programmes, learning resources and related services for competitive examination preparation[cite: 2].

2.2 For the purposes of this Privacy Policy, IAS Pass may act as the entity responsible for determining the purpose and manner of processing personal information collected through the Platform and Services[cite: 2].

2.3 For privacy-related questions, requests or grievances, Users may contact IAS Pass at:
IAS Pass Website: https://www.iaspass.com, Email: info.iaspass@gmail.com, Phone: +91 88516 18168[cite: 2].

3. Key Terms Used in this Privacy Policy

For ease of understanding, the following expressions are used in this Privacy Policy[cite: 2]:

3.1 “Platform”: “Platform” means www.iaspass.com, any associated website, mobile application, learning management system, student portal, communication platform, digital resource, classroom programme, online programme or other medium through which IAS Pass provides its Services[cite: 2].

3.2 “Services”: “Services” means every course, class, test series, mentorship programme, answer writing programme, webinar, workshop, study material, evaluation service, educational event or related service offered by IAS Pass[cite: 2].

3.3 “User”: “User” means any visitor, student, parent, guardian, purchaser, subscriber or other person who accesses or uses the Platform or Services[cite: 2].

3.4 “Personal Information”: “Personal Information” means any information that identifies, relates to or is capable of identifying an individual, either directly or indirectly[cite: 2].

3.5 “Processing”: “Processing” includes collecting, recording, organising, storing, using, sharing, disclosing, modifying, retrieving, deleting or otherwise handling personal information[cite: 2].

3.6 “Consent”: “Consent” means a freely given, specific, informed and unambiguous indication of a User’s agreement to the processing of personal information for a specified purpose[cite: 2].

3.7 “Applicable Law”: “Applicable Law” means every law, rule, regulation, notification, governmental direction and judicial decision applicable within the Republic of India[cite: 2].

PART II: INFORMATION WE COLLECT

4. IAS Pass collects only such personal information as is reasonably necessary for providing the Platform, delivering Services, managing enrolments, processing payments, communicating with Users, improving academic offerings and complying with Applicable Law[cite: 2]. Depending on how a User interacts with IAS Pass, we may collect the following categories of information[cite: 2]:

4.1 Identity and Contact Information: We may collect information such as: (a) full name; (b) email address; (c) mobile number; (d) WhatsApp number; (e) postal or delivery address, where applicable; (f) city, state and country; (g) parent or guardian details, where applicable; (h) any other contact information voluntarily provided by the User[cite: 2].

4.2 Account and Registration Information: When a User creates an Account, enrols in a Course or accesses restricted areas of the Platform, we may collect: (a) username or login ID; (b) password or authentication credentials, stored in encrypted or protected form; (c) registration details; (d) profile information; (e) course enrolment details; (f) user preferences; (g) account status and access records[cite: 2].

4.3 Academic and Course-Related Information: In connection with our educational Services, we may collect: (a) educational qualifications; (b) examination preferences; (c) course preferences; (d) batch details; (e) attendance records; (f) test submissions; (g) answer copies; (h) marks, evaluation comments and academic feedback; (i) mentorship interactions; (j) doubts, queries, assignments and academic communications; (k) learning progress and usage history[cite: 2].

4.4 Payment and Transaction Information: Where a User purchases any Course, product or Service, we may collect limited transaction-related information, including: (a) payment status; (b) transaction ID; (c) invoice or receipt details; (d) amount paid; (e) date and time of payment; (f) refund or adjustment details, where applicable; (g) billing information provided by the User[cite: 2]. Payments are processed through authorised third-party payment service providers[cite: 2]. IAS Pass does not store complete debit card numbers, credit card numbers, CVV, UPI PINs, net banking passwords or other sensitive financial credentials on its own servers[cite: 2].

4.5 Communication Information: When a User communicates with IAS Pass through email, telephone, WhatsApp, SMS, forms, social media, chat support or any other channel, we may collect and retain: (a) message content; (b) call or communication records, where applicable; (c) support requests; (d) feedback; (e) complaints or grievances; (f) responses provided by IAS Pass; (g) communication preferences[cite: 2]. This information may be used for support, academic coordination, dispute resolution, quality improvement and record-keeping[cite: 2].

4.6 User Submissions and Contributions: We may collect information voluntarily submitted by Users, including: (a) testimonials; (b) reviews; (c) feedback; (d) photographs; (e) videos; (f) interview recordings; (g) success stories; (h) answer copies; (i) comments in classes, forums or groups; (j) survey responses; (k) suggestions and other submissions[cite: 2]. Such information shall be handled in accordance with this Privacy Policy, the Terms of Use, Enrolment and Services and Applicable Law[cite: 2].

4.7 Technical, Device and Usage Information: When a User accesses the Platform, certain technical information may be collected automatically, including: (a) IP address; (b) device type; (c) browser type and version; (d) operating system; (e) device identifiers; (f) referring website or source; (g) pages visited; (h) features used; (i) date and time of access; (j) session duration; (k) clickstream data; (l) crash reports; (m) diagnostic logs; (n) approximate location derived from technical identifiers, where applicable[cite: 2]. This information helps IAS Pass maintain security, improve functionality, analyse performance, prevent misuse and enhance the User experience[cite: 2].

4.8 Cookies, Pixels and Similar Technologies: IAS Pass may collect information through cookies, pixels, tags, scripts, local storage, software development kits and similar technologies[cite: 2]. Such technologies may help us: (a) maintain login sessions; (b) remember preferences; (c) analyse website traffic; (d) understand User behaviour; (e) measure campaign performance; (f) improve website functionality; (g) prevent fraud or misuse; (h) support advertising or remarketing, where applicable[cite: 2].

4.9 Information from Third-Party Platforms: IAS Pass may receive limited information from third-party platforms or service providers where a User interacts with IAS Pass through such services[cite: 2]. This may include information from: (a) payment gateways; (b) learning management systems; (c) webinar or video platforms; (d) email or SMS service providers; (e) WhatsApp or communication service providers; (f) analytics and advertising platforms; (g) social media platforms; (h) customer support tools[cite: 2]. Such information is used only for legitimate purposes connected with the Platform and Services[cite: 2].

4.10 Information We Do Not Intentionally Seek: IAS Pass does not intentionally seek to collect sensitive personal information that is not necessary for providing educational Services[cite: 2]. Users are advised not to submit unnecessary sensitive information through forms, emails, chats, answer copies, feedback, public comments or support requests[cite: 2]. Where such information is voluntarily submitted by a User, IAS Pass may process it only to the extent reasonably necessary for the purpose for which it was provided, for compliance with Applicable Law, or for protecting legitimate rights and interests[cite: 2].

PART III: HOW WE USE PERSONAL INFORMATION

5. Purpose of Processing

IAS Pass uses personal information only for lawful, legitimate and reasonable purposes connected with the Platform, Services, academic delivery, user support, business operations, legal compliance and improvement of educational offerings[cite: 2]. The purposes for which personal information may be used are set out below[cite: 2]:

5.1 Account Creation and User Management: We may use personal information to: (a) create and manage User Accounts; (b) verify User identity; (c) maintain login access; (d) authenticate Users; (e) update User profiles; (f) manage account security; (g) detect unauthorised access or misuse; (h) communicate account-related information[cite: 2].

5.2 Course Enrolment and Service Delivery: We may use personal information to: (a) process Course registrations; (b) confirm enrolments; (c) assign batches; (d) provide access to live classes, recorded lectures and study material; (e) enable participation in test series, answer writing programmes and mentorship services; (f) provide academic updates; (g) track Course progress; (h) manage attendance; (i) provide certificates, confirmations or acknowledgements where applicable[cite: 2].

5.3 Payment Processing and Transaction Management: We may use personal information to: (a) process payments; (b) verify transactions; (c) issue invoices, receipts or payment confirmations; (d) process approved refunds, credits or adjustments; (e) detect payment failures, chargebacks or fraudulent transactions; (f) comply with tax, accounting and legal obligations[cite: 2]. Payments may be processed through authorised third-party payment service providers[cite: 2]. IAS Pass does not store complete card details, CVV, UPI PINs, net banking passwords or similar sensitive payment credentials on its own servers[cite: 2].

5.4 Academic Support, Evaluation and Mentorship: We may use personal information and academic submissions to: (a) evaluate answer copies, tests, assignments and mock submissions; (b) provide academic comments, marks, feedback or rankings; (c) offer mentorship and doubt resolution; (d) analyse learning progress; (e) improve academic delivery; (f) personalise academic guidance where reasonably possible; (g) maintain records of academic interactions[cite: 2].

5.5 Communication with Users: IAS Pass may use personal information to communicate with Users regarding: (a) Course schedules; (b) class reminders; (c) payment confirmations; (d) access details; (e) study material; (f) test schedules; (g) mentorship updates; (h) support requests; (i) changes in batch timings, faculty, platform or Course structure; (j) important service announcements; (k) grievance responses[cite: 2]. Such communications may be sent through email, SMS, WhatsApp, telephone, Platform notifications or any other contact method provided by the User[cite: 2].

5.6 Promotional and Marketing Communications: Where permitted by Applicable Law and where consent is obtained wherever required, IAS Pass may use personal information to send information regarding: (a) new Courses; (b) workshops; (c) webinars; (d) test series; (e) current affairs programmes; (f) discounts or promotional offers; (g) newsletters; (h) educational events; (i) other IAS Pass initiatives[cite: 2]. Users may opt out of promotional communications by contacting IAS Pass at info.iaspass@gmail.com or by using any unsubscribe or opt-out mechanism made available in the relevant communication[cite: 2]. Service-related communications, such as payment confirmations, Course updates, class notices, security alerts and account-related messages, may continue even if a User opts out of promotional communications[cite: 2].

5.7 Analytics and Platform Improvement: We may use technical, device, usage and analytics information to: (a) understand how Users interact with the Platform; (b) improve website performance; (c) identify technical errors; (d) optimise page loading and user experience; (e) improve Course delivery; (f) understand Course engagement; (g) evaluate the effectiveness of academic and marketing initiatives; (h) improve security and prevent misuse[cite: 2]. Such information may be processed in aggregated, anonymised or pseudonymised form wherever reasonably possible[cite: 2].

5.8 Advertising and Remarketing: IAS Pass may use cookies, pixels, tags, device identifiers or similar technologies to: (a) measure advertising effectiveness; (b) understand traffic sources; (c) show relevant advertisements; (d) create or use audience segments; (e) conduct remarketing or retargeting campaigns; (f) avoid showing irrelevant or repetitive advertisements; (g) analyse campaign performance[cite: 2]. Such activities may involve third-party advertising and analytics service providers[cite: 2]. Where required by Applicable Law, advertising cookies or similar technologies shall be used only after obtaining appropriate consent[cite: 2].

5.9 Security, Fraud Prevention and Misuse Detection: We may use personal information, technical data and Platform logs to: (a) protect the Platform; (b) prevent unauthorised access; (c) detect account sharing; (d) detect piracy or unauthorised distribution of Content; (e) investigate suspicious login patterns; (f) prevent fraudulent payments or chargebacks; (g) enforce the Terms of Use, Enrolment and Services; (h) protect the rights, property and safety of IAS Pass, Users and others[cite: 2].

5.10 Legal, Regulatory and Compliance Purposes: IAS Pass may use personal information to: (a) comply with Applicable Law; (b) respond to lawful requests from courts, regulators, law enforcement agencies or government authorities; (c) maintain statutory records; (d) comply with tax and accounting obligations; (e) enforce legal rights; (f) defend legal claims; (g) investigate violations of our Terms, policies or Applicable Law[cite: 2].

5.11 Testimonials, Results and Promotional Use: Where a User voluntarily provides testimonials, reviews, photographs, videos, interview recordings, success stories, rankings, achievements, answer copies or similar material, IAS Pass may use such material for educational, informational, promotional or marketing purposes in accordance with the Terms of Use, Enrolment and Services and Applicable Law[cite: 2]. Where additional consent is required for publication of identifiable personal information, photographs, videos or results, IAS Pass shall process such information in accordance with Applicable Law and applicable consent requirements[cite: 2].

6. Legal Basis for Processing

IAS Pass may process personal information on one or more of the following bases[cite: 2]:

6.1 Consent: We may process personal information where the User has provided consent for a specific purpose, including marketing communications, cookies, advertising technologies or voluntary submissions[cite: 2].

6.2 Contractual Necessity: We may process personal information where it is necessary to provide Services requested or purchased by the User, including Course enrolment, account access, payment confirmation, study material access, evaluation, mentorship and support[cite: 2].

6.3 Legal Compliance: We may process personal information where required to comply with Applicable Law, tax obligations, accounting obligations, court orders, regulatory directions or lawful requests from authorities[cite: 2].

6.4 Legitimate Business Purposes: We may process personal information for legitimate business purposes, including improving Services, preventing fraud, securing the Platform, resolving disputes, enforcing our Terms, protecting intellectual property and maintaining operational records, provided such processing is consistent with Applicable Law[cite: 2].

7. Consent and Withdrawal of Consent

7.1 Where processing is based on consent, IAS Pass shall seek consent in a clear and understandable manner[cite: 2].

7.2 By voluntarily providing personal information, creating an Account, enrolling in a Course, making payment, submitting forms or using the Platform, the User consents to the processing of personal information for the purposes described in this Privacy Policy[cite: 2].

7.3 A User may withdraw consent for processing activities that are based on consent by contacting IAS Pass at Email: info.iaspass@gmail.com[cite: 2].

7.4 Withdrawal of consent shall not affect processing already carried out before such withdrawal[cite: 2].

7.5 Where consent is withdrawn, IAS Pass may be unable to provide certain Services, features, communications or access that depend upon such information[cite: 2].

7.6 Withdrawal of consent shall not affect processing that is necessary for legal compliance, contractual obligations, dispute resolution, fraud prevention, enforcement of rights or other purposes permitted under Applicable Law[cite: 2].

PART IV: SHARING AND DISCLOSURE OF PERSONAL INFORMATION

8. How We Share Personal Information

IAS Pass does not sell, rent or trade personal information[cite: 2]. We may share personal information only where such sharing is reasonably necessary for providing Services, operating the Platform, complying with law, protecting legal rights, improving educational delivery, processing payments, communicating with Users or carrying out legitimate business operations[cite: 2].

8.1 Service Providers and Technology Partners: IAS Pass may share personal information with authorised service providers and technology partners who assist us in operating the Platform and delivering Services[cite: 2]. Such service providers may include: (a) website hosting providers; (b) cloud storage providers; (c) learning management system providers; (d) video hosting or webinar platforms; (e) payment gateways; (f) email service providers; (g) SMS and WhatsApp communication providers; (h) customer support tools; (i) analytics providers; (j) advertising and marketing technology providers; (k) security and fraud-prevention service providers; (l) logistics and courier partners, where physical material is supplied[cite: 2]. Such service providers are expected to process personal information only for the purposes for which they are engaged and to maintain appropriate confidentiality and security standards[cite: 2].

8.2 Payment Gateways and Financial Service Providers: Where a User makes payment for any Course, product or Service, transaction-related information may be shared with authorised payment gateways, banks, card networks, UPI providers or other financial service providers[cite: 2]. IAS Pass does not store complete card numbers, CVV, UPI PINs, net banking passwords or similar sensitive payment credentials on its own servers[cite: 2]. Payment processing shall also be subject to the terms and privacy policies of the relevant payment service provider[cite: 2].

8.3 Communication Service Providers: IAS Pass may use third-party communication tools to send: (a) Course updates; (b) class reminders; (c) payment confirmations; (d) access details; (e) academic notices; (f) support responses; (g) promotional communications, where permitted; (h) important service announcements[cite: 2]. Such communications may be sent through email, SMS, WhatsApp, telephone, Platform notifications or other communication channels provided by the User[cite: 2].

8.4 Analytics and Advertising Partners: IAS Pass may share limited technical, device, cookie, usage or advertising-related information with analytics and advertising partners for purposes such as: (a) measuring website traffic; (b) understanding User engagement; (c) improving Platform performance; (d) measuring advertising effectiveness; (e) showing relevant advertisements; (f) remarketing or retargeting; (g) preventing advertising fraud; (h) improving campaign performance[cite: 2]. Where required by Applicable Law, IAS Pass shall use advertising cookies, pixels or similar technologies only after obtaining appropriate consent[cite: 2].

8.5 Legal and Regulatory Disclosure: IAS Pass may disclose personal information where such disclosure is necessary to: (a) comply with Applicable Law; (b) respond to lawful requests from courts, law enforcement agencies, regulators or government authorities; (c) comply with tax, accounting or statutory obligations; (d) enforce the Terms of Use, Enrolment and Services; (e) investigate fraud, piracy, account sharing, misuse of the Platform or unlawful activity; (f) protect the rights, property, safety or legitimate interests of IAS Pass, Users, faculty members, employees or others[cite: 2].

8.6 Business Transfers: If IAS Pass undergoes a merger, acquisition, restructuring, partnership, transfer of business, sale of assets or similar transaction, personal information may be transferred as part of that transaction[cite: 2]. In such circumstances, IAS Pass shall take reasonable steps to ensure that personal information continues to be handled in accordance with this Privacy Policy or an equivalent privacy framework[cite: 2].

8.7 Aggregated or Anonymised Information: IAS Pass may use or share aggregated, anonymised or de-identified information for: (a) research; (b) academic improvement; (c) business analysis; (d) performance measurement; (e) statistical reporting; (f) marketing insights; (g) product development[cite: 2]. Such information does not directly identify an individual User[cite: 2].

9. Third-Party Websites and Platforms

9.1 The Platform may contain links to third-party websites, payment pages, video platforms, social media pages, webinar tools, forms, communication groups or external services[cite: 2].

9.2 IAS Pass does not control such third-party services and is not responsible for their privacy practices, security standards, content or terms[cite: 2].

9.3 Users are encouraged to review the privacy policies and terms of such third-party services before interacting with them[cite: 2].

10. International Processing and Data Transfers

10.1 Some service providers used by IAS Pass may process or store information on servers located outside India[cite: 2].

10.2 Where personal information is transferred or processed outside India, IAS Pass shall take reasonable steps to ensure that such processing is carried out in accordance with Applicable Law and appropriate security standards[cite: 2].

10.3 By using the Platform and Services, Users acknowledge that such cross-border processing may be necessary for hosting, analytics, communication, payment processing, security, cloud infrastructure or other operational purposes[cite: 2].

PART V: COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

11. Cookies and Similar Technologies

11.1 IAS Pass may use cookies and similar technologies on the Platform to improve functionality, maintain security, understand usage patterns and enhance the User experience[cite: 2].

11.2 Cookies are small files or identifiers that may be stored on a User’s device when the User visits the Platform[cite: 2]. Similar technologies may include pixels, tags, scripts, local storage, device identifiers and related tracking technologies[cite: 2].

11.3 The Platform may use the following categories of cookies or similar technologies:
(a) Essential Cookies – required for basic website functionality, security, login sessions and access control;
(b) Functional Cookies – used to remember preferences and improve usability;
(c) Analytics Cookies – used to understand website traffic, page performance, user behaviour and service improvement;
(d) Advertising Cookies – used to measure campaign performance, support remarketing and show more relevant advertisements, where applicable[cite: 2].

12. Why We Use Cookies

IAS Pass may use cookies and similar technologies to: (a) enable secure login and account access; (b) remember User preferences; (c) improve website speed and functionality; (d) understand how Users interact with the Platform; (e) identify technical issues; (f) prevent fraud, misuse or unauthorised access; (g) measure the effectiveness of advertisements; (h) support remarketing or retargeting campaigns, where applicable; (i) improve the relevance of communications and marketing[cite: 2].

13. Analytics Tools

13.1 IAS Pass may use analytics tools to understand how Users access and interact with the Platform[cite: 2].

13.2 Analytics tools may collect information such as: (a) pages visited; (b) time spent on pages; (c) traffic source; (d) browser and device information; (e) approximate location based on technical identifiers; (f) interactions with website features; (g) conversion or enrolment-related events[cite: 2].

13.3 This information helps IAS Pass improve website performance, Course presentation, User experience, academic delivery and marketing effectiveness[cite: 2].

14. Advertising and Remarketing

14.1 IAS Pass may use advertising and remarketing technologies to show relevant information about Courses, workshops, webinars, test series or other educational initiatives[cite: 2].

14.2 Such technologies may allow IAS Pass or authorised advertising partners to show advertisements to Users based on previous visits to the Platform, interactions with IAS Pass content or other lawful advertising signals[cite: 2].

14.3 Third-party advertising vendors, including Google and other advertising partners where applicable, may use cookies, device identifiers or similar technologies to display advertisements based on a User’s prior visits to the Platform or other websites[cite: 2].

14.4 Users may manage advertising preferences through browser settings, device settings, cookie consent tools, or opt-out mechanisms provided by relevant advertising platforms[cite: 2]. Users may opt out of Google’s use of cookies or device identifiers for advertising by using Google Ads Settings or other opt-out mechanisms provided by Google[cite: 2]. Users may also control device-level advertising identifiers through their device settings[cite: 2].

15. Consent for Non-Essential Cookies

15.1 Where required under Applicable Law, IAS Pass shall seek appropriate consent before using non-essential cookies, advertising cookies, remarketing pixels or similar technologies[cite: 2].

15.2 Users may accept, reject or manage cookies through browser settings or any cookie preference mechanism made available on the Platform[cite: 2].

15.3 Disabling certain cookies may affect the availability, performance or functionality of some parts of the Platform[cite: 2].

15.4 Essential cookies necessary for security, login, payment processing, fraud prevention or core Platform functionality may continue to operate even where optional cookies are disabled[cite: 2].

16. Managing Cookies and Advertising Preferences

Users may manage cookies and advertising preferences through: (a) browser privacy settings; (b) device-level advertising settings; (c) cookie preference tools made available on the Platform, where applicable; (d) opt-out settings provided by advertising networks; (e) unsubscribe or preference links in marketing communications, where available[cite: 2]. IAS Pass does not control all third-party cookie or advertising settings[cite: 2]. Users should review the relevant third-party policies and settings for more information[cite: 2].

17. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals[cite: 2]. The Platform may not respond to all such signals uniformly because there is no universally accepted technical standard for responding to them[cite: 2]. Users may still manage cookies and tracking technologies through browser settings and other available preference tools[cite: 2].

PART VI: DATA SECURITY, RETENTION AND BREACH HANDLING

18. Data Security

18.1 IAS Pass adopts reasonable technical, organisational and administrative safeguards to protect personal information against unauthorised access, misuse, disclosure, alteration, loss or destruction[cite: 2].

18.2 Such safeguards may include, where appropriate: (a) access controls; (b) password protection; (c) encryption or secure transmission measures; (d) restricted access to personal information; (e) monitoring of suspicious activity; (f) secure payment processing through authorised payment service providers; (g) data backup and recovery measures; (h) confidentiality obligations for employees, faculty members, contractors and service providers[cite: 2].

18.3 While IAS Pass takes reasonable steps to protect personal information, no method of transmission over the internet, electronic storage or digital communication is completely secure[cite: 2]. Therefore, IAS Pass cannot guarantee absolute security of personal information[cite: 2].

18.4 Users are responsible for maintaining the confidentiality of their login credentials and for ensuring that their devices, email accounts and communication channels are secure[cite: 2].

19. Payment Security

19.1 Payments made through the Platform may be processed by authorised third-party payment gateways or financial service providers[cite: 2].

19.2 IAS Pass does not store complete debit card numbers, credit card numbers, CVV, UPI PINs, net banking passwords or similar sensitive financial credentials on its own servers[cite: 2].

19.3 Users are advised to complete payments only through official payment links, payment pages or payment methods provided by IAS Pass[cite: 2].

19.4 IAS Pass shall not be responsible for losses arising from payments made through unauthorised links, fraudulent websites, impersonators or unofficial channels[cite: 2].

20. Data Retention

20.1 IAS Pass retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy[cite: 2].

20.2 Personal information may be retained for purposes including: (a) providing Services; (b) maintaining User Accounts; (c) enabling Course access; (d) maintaining academic records; (e) processing payments and invoices; (f) resolving disputes; (g) handling grievances; (h) enforcing Terms of Use, Enrolment and Services; (i) preventing fraud, piracy or misuse; (j) complying with legal, tax, accounting and regulatory obligations[cite: 2].

20.3 The retention period may vary depending upon the nature of the information, the purpose for which it was collected, legal requirements and legitimate business needs[cite: 2].

20.4 Where personal information is no longer required, IAS Pass may delete, anonymise, archive or securely restrict access to such information in accordance with its internal practices and Applicable Law[cite: 2].

21. Retention of Academic and Transaction Records

21.1 IAS Pass may retain academic, evaluation, attendance, transaction, communication and access records for a reasonable period to maintain institutional records, resolve disputes, verify enrolments, investigate misuse and comply with Applicable Law[cite: 2].

21.2 Answer copies, test submissions, evaluation records, mentorship interactions and academic feedback may be retained for academic administration, quality improvement, dispute resolution and record-keeping[cite: 2].

21.3 Where a User requests deletion of personal information, IAS Pass may still retain information that is necessary for legal compliance, contractual records, dispute resolution, fraud prevention, enforcement of rights or other purposes permitted under Applicable Law[cite: 2].

22. Data Breach and Security Incidents

22.1 If IAS Pass becomes aware of a data breach or security incident affecting personal information, it shall take reasonable steps to assess, contain and address the incident[cite: 2].

22.2 Where required under Applicable Law, IAS Pass shall notify the relevant authority and/or affected Users in the manner and within the timelines prescribed by Applicable Law[cite: 2].

22.3 IAS Pass may also take appropriate remedial measures, including: (a) securing affected systems; (b) investigating the cause of the incident; (c) notifying relevant service providers; (d) resetting credentials where necessary; (e) improving technical or organisational safeguards[cite: 2].

23. User Responsibility for Security

23.1 Users shall take reasonable precautions to protect their Accounts and personal information[cite: 2]. Users should: (a) keep passwords confidential; (b) avoid sharing login credentials; (c) use secure devices and networks; (d) log out after using shared devices; (e) avoid clicking suspicious links; (f) report suspected unauthorised access promptly[cite: 2].

23.2 IAS Pass shall not be responsible for unauthorised access resulting from a User’s failure to maintain the confidentiality of login credentials, use of compromised devices, phishing, malware, or access through unofficial links or channels[cite: 2].

PART VII: USER RIGHTS AND CHOICES

24. User Rights

Subject to Applicable Law, Users may have certain rights in relation to their personal information[cite: 2]. These may include the right to: (a) access personal information held by IAS Pass; (b) request correction or updating of inaccurate or incomplete information; (c) withdraw consent where processing is based on consent; (d) request deletion of personal information, subject to legal, contractual and operational limitations; (e) raise grievances regarding the processing of personal information; (f) seek information regarding the purposes for which personal information is processed; (g) exercise any other right available under Applicable Law[cite: 2].

25. Access and Correction Requests

25.1 Users may request access to or correction of their personal information by contacting IAS Pass at Email: info.iaspass@gmail.com[cite: 2].

25.2 IAS Pass may require reasonable verification of identity before processing such requests[cite: 2].

25.3 IAS Pass shall make reasonable efforts to correct inaccurate or incomplete information where such correction is technically and operationally feasible[cite: 2].

25.4 Users are responsible for ensuring that information provided to IAS Pass remains accurate and up to date[cite: 2].

26. Withdrawal of Consent

26.1 Where IAS Pass processes personal information on the basis of consent, the User may withdraw such consent by contacting IAS Pass at Email: info.iaspass@gmail.com[cite: 2].

26.2 Withdrawal of consent shall apply prospectively and shall not affect processing carried out before the withdrawal[cite: 2].

26.3 Where consent is withdrawn, IAS Pass may be unable to continue providing certain Services, access, communications or features that depend upon such information[cite: 2].

26.4 IAS Pass may continue to process information where such processing is necessary for: (a) legal compliance; (b) contractual obligations; (c) payment records; (d) tax and accounting purposes; (e) dispute resolution; (f) fraud prevention; (g) investigation of misuse; (h) enforcement of legal rights; (i) any other purpose permitted under Applicable Law[cite: 2].

27. Deletion Requests

27.1 Users may request deletion of personal information by writing to IAS Pass at Email: info.iaspass@gmail.com[cite: 2].

27.2 Deletion requests shall be considered in accordance with Applicable Law, contractual obligations and legitimate operational requirements[cite: 2].

27.3 IAS Pass may decline or defer deletion where retention is necessary for: (a) providing ongoing Services; (b) maintaining Course access records; (c) payment and invoice records; (d) academic records; (e) legal or regulatory compliance; (f) resolving disputes; (g) preventing fraud, piracy or account misuse; (h) enforcing Terms of Use, Enrolment and Services; (i) protecting the rights, safety or property of IAS Pass or others[cite: 2].

27.4 Where deletion is not immediately possible, IAS Pass may restrict, archive, anonymise or securely retain information as permitted under Applicable Law[cite: 2].

28. Marketing Preferences

28.1 Users may opt out of promotional communications by: (a) contacting IAS Pass at info.iaspass@gmail.com; (b) using an unsubscribe link, where available; (c) using any preference mechanism provided by IAS Pass[cite: 2].

28.2 Even after opting out of promotional communications, Users may continue to receive service-related communications, including: (a) payment confirmations; (b) Course access information; (c) class schedules; (d) examination or Course updates; (e) security notices; (f) policy updates; (g) support or grievance responses[cite: 2].

29. Cookie and Advertising Choices

29.1 Users may manage cookies and advertising preferences through browser settings, device settings, cookie preference tools or opt-out mechanisms provided by relevant advertising platforms[cite: 2].

29.2 Disabling cookies may affect the functionality, performance or availability of some features of the Platform[cite: 2].

29.3 IAS Pass does not control all third-party advertising or tracking technologies[cite: 2]. Users should review the privacy settings and policies of relevant third-party platforms for more information[cite: 2].

30. Grievance Redressal and Privacy Contact

30.1 For privacy-related questions, requests, complaints or grievances, Users may contact: Privacy and Grievance Contact IAS Pass, Email: info.iaspass@gmail.com, Website: https://www.iaspass.com, Phone: +91 88516 18168[cite: 2].

30.2 The User should include sufficient details to enable IAS Pass to understand and respond to the request, including: (a) name; (b) registered email address; (c) registered mobile number; (d) Course or Account details, where applicable; (e) nature of the request or grievance; (f) supporting information, where relevant[cite: 2].

30.3 IAS Pass shall endeavour to acknowledge and resolve genuine privacy-related grievances within a reasonable period and, where a specific timeline is prescribed under Applicable Law, within such prescribed timeline[cite: 2].

30.4 IAS Pass may refuse, restrict or defer requests that are unreasonable, repetitive, fraudulent, technically impracticable, legally restricted or inconsistent with Applicable Law[cite: 2].

PART VIII: CHILDREN, MINORS AND GUARDIAN CONSENT

31. Use of Services by Minors

31.1 IAS Pass provides educational Services that may be accessed by students preparing for competitive examinations[cite: 2]. Some Users may be below the age of majority under Applicable Law[cite: 2].

31.2 Where a User is a minor or otherwise does not have legal capacity to provide valid consent, the parent or lawful guardian shall be responsible for: (a) reviewing this Privacy Policy; (b) providing consent where required; (c) completing registration or enrolment; (d) making payment; (e) supervising the minor’s use of the Platform and Services; (f) ensuring that the information provided to IAS Pass is accurate[cite: 2].

32. Processing of Children’s Personal Information

32.1 IAS Pass may process personal information of minors only for legitimate educational, academic, operational and service-related purposes, including course enrolment, class access, evaluation, communication, payment verification and academic support[cite: 2].

32.2 Where required under Applicable Law, IAS Pass may seek verifiable consent from a parent or lawful guardian before processing personal information of a minor[cite: 2].

32.3 IAS Pass does not knowingly process children’s personal information for purposes that are unlawful, harmful or inconsistent with the educational nature of its Services[cite: 2].

33. Responsibility of Parents and Guardians

33.1 Parents or lawful guardians who permit minors to use the Platform shall be responsible for monitoring and guiding such use[cite: 2].

33.2 If a parent or lawful guardian believes that a minor has provided personal information without appropriate consent, they may contact IAS Pass at Email: info.iaspass@gmail.com[cite: 2].

33.3 Upon receiving a valid request, IAS Pass shall take reasonable steps to review the matter and take appropriate action in accordance with Applicable Law[cite: 2].

34. Limitation on Certain Processing Activities

34.1 IAS Pass shall not knowingly use personal information of minors for behavioural advertising or profiling in a manner prohibited by Applicable Law[cite: 2].

34.2 Where any marketing or promotional communication is directed to a minor, IAS Pass shall act in accordance with Applicable Law and applicable consent requirements[cite: 2].

35. Public Participation by Minors

35.1 Where minors participate in webinars, workshops, classroom activities, interviews, testimonials, competitions, answer writing initiatives or other academic activities, their personal information, image, voice or submissions may be processed only in accordance with this Privacy Policy, the Terms of Use, Enrolment and Services and Applicable Law[cite: 2].

35.2 Where publication of identifiable information relating to a minor requires additional consent, IAS Pass shall seek such consent from the parent or lawful guardian where required by Applicable Law[cite: 2].

PART IX: USER RESPONSIBILITIES, PUBLIC AREAS AND ACCURACY

36. Accuracy of Information Provided by Users

36.1 Users are responsible for ensuring that the personal information provided to IAS Pass is accurate, complete, current and not misleading[cite: 2].

36.2 Where any personal information changes, including email address, mobile number, WhatsApp number, address, billing details or Course-related information, the User should update such information or notify IAS Pass within a reasonable period[cite: 2].

36.3 IAS Pass shall not be responsible for any loss of access, missed communication, failed delivery, incorrect invoice, delay in support or other consequence arising from inaccurate, outdated or incomplete information provided by the User[cite: 2].

37. Duties of Users

Users shall not: (a) provide false or misleading personal information; (b) impersonate another person; (c) use another person’s contact details, payment details or identity without authorisation; (d) submit information that infringes the rights of any third party; (e) misuse another User’s personal information; (f) upload or transmit unlawful, offensive, confidential or unauthorised personal information of another person; (g) interfere with the privacy or security of other Users, faculty members, employees or representatives of IAS Pass[cite: 2].

38. Public or Semi-Public Areas

38.1 Certain parts of the Platform or Services may allow Users to participate in discussions, classes, webinars, workshops, groups, forums, chats, comment sections, answer writing initiatives or other interactive spaces[cite: 2].

38.2 Users should exercise caution before sharing personal information in such spaces[cite: 2].

38.3 Information voluntarily shared by a User in public or semi-public areas may be visible to other Users, faculty members, moderators or participants[cite: 2].

38.4 IAS Pass shall not be responsible for unauthorised use or further disclosure of information that a User voluntarily shares in public or semi-public spaces, except where such responsibility cannot lawfully be excluded under Applicable Law[cite: 2].

39. Testimonials, Feedback and User-Generated Material

39.1 Where a User voluntarily submits testimonials, reviews, photographs, videos, success stories, interviews, answer copies, feedback, comments or similar material, IAS Pass may process such material in accordance with this Privacy Policy and the Terms of Use, Enrolment and Services[cite: 2].

39.2 IAS Pass may use such material for academic, informational, quality improvement, promotional or marketing purposes, subject to Applicable Law and any additional consent requirements where applicable[cite: 2].

39.3 Users should not submit personal information relating to another person unless they have lawful authority or consent to do so[cite: 2].

40. Recordings of Classes and Events

40.1 IAS Pass may record live classes, webinars, workshops, mentorship sessions, seminars, interviews or other academic activities for educational, quality assurance, training, administrative, security or operational purposes[cite: 2].

40.2 Where a User voluntarily participates in such sessions, the User acknowledges that their image, voice, name, questions, comments or interactions may be incidentally captured[cite: 2].

40.3 Such recordings may be used for Course delivery, internal review, academic improvement, training, dispute resolution or security purposes[cite: 2].

40.4 Where IAS Pass proposes to use identifiable recordings, photographs or videos for promotional or marketing purposes beyond ordinary Course delivery or academic administration, IAS Pass shall do so in accordance with Applicable Law and applicable consent requirements[cite: 2].

41. Information Shared Through Unofficial Channels

41.1 Users should communicate with IAS Pass only through official channels designated by IAS Pass[cite: 2].

41.2 IAS Pass shall not be responsible for personal information shared by Users through unofficial, unauthorised, fraudulent or impersonating channels, including fake websites, fake payment links, fake social media pages or unauthorised representatives[cite: 2].

41.3 Users should verify payment links, communication groups and official announcements before sharing personal information or making payments[cite: 2].

PART X: CHANGES TO THIS PRIVACY POLICY, GOVERNING LAW AND FINAL PROVISIONS

42. Changes to this Privacy Policy

42.1 IAS Pass may update, revise or modify this Privacy Policy from time to time to reflect changes in law, technology, business operations, Platform features, advertising practices, payment systems or educational Services[cite: 2].

42.2 The updated Privacy Policy shall be published on the Platform with the revised “Last Updated” date[cite: 2].

42.3 Users are encouraged to review this Privacy Policy periodically to stay informed about how IAS Pass collects, uses and protects personal information[cite: 2].

42.4 Where required under Applicable Law, IAS Pass may seek fresh consent or provide additional notice before implementing material changes that affect the manner in which personal information is processed[cite: 2].

43. Relationship with Terms of Use, Enrolment and Services

43.1 This Privacy Policy shall be read together with the Terms of Use, Enrolment and Services and any other policy published by IAS Pass from time to time[cite: 2].

43.2 In the event of any inconsistency between this Privacy Policy and the Terms of Use, Enrolment and Services:
(a) this Privacy Policy shall govern matters relating to the collection, processing, storage, use, sharing and protection of personal information[cite: 2];
(b) the Terms of Use, Enrolment and Services shall govern contractual matters relating to Platform use, Course enrolment, payments, refunds, intellectual property, user conduct, limitation of liability and dispute resolution[cite: 2].

44. Governing Law

44.1 This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India[cite: 2].

44.2 Subject to Applicable Law, any dispute arising out of or relating to this Privacy Policy shall be subject to the dispute resolution and jurisdiction provisions contained in the Terms of Use, Enrolment and Services[cite: 2].

45. Contact Information

For any privacy-related question, request, complaint or grievance, Users may contact IAS Pass at: IAS Pass Website: https://www.iaspass.com, Email: info.iaspass@gmail.com, Phone: +91 88516 18168[cite: 2].

46. Final Statement

IAS Pass values the trust placed in it by Users and is committed to handling personal information responsibly, transparently and in accordance with Applicable Law[cite: 2]. By continuing to access or use the Platform or Services, the User acknowledges that they have read and understood this Privacy Policy[cite: 2].